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Profile
An experienced Manager with excellent communication, organisational, business and financial management skills. Able to combine flexibility, drive and enthusiasm with a positive mental attitude to achieve objectives. Thorough and professional with the ability to communicate at all levels…
Career History
- 2004 – Now
- Director of Training and Development, British Airways
- 2002 – 2004
- Business Culture Manager, Whitbread Plc
- 2000 – 2002
- Guest Service Manager, The Walt Disney Company
- 1998 – 2000
- General Manager, Allied Domecq Restaurants & Bars
Career Details
Current role dates
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Responsibilities
- Development and implementation of business strategy, including marketing, recruitment, training and finance.
- 100% profit & loss responsible.
- Management of a large team and the standards of operation.
Achievements
- Despite challenging market conditions, and a reduction in customers by 10%, the business has managed to exceed turnover levels.
- Through product development on site, spend per head has increased in the three main income streams of memberships (+ 8.2%), catering (+ 13%) and retail (+ 21%).
- The implementation of a number of cost control systems has meant that we have been able to improve on last years’ gross profit for the site by 5%.
- Necessary staffing levels for the site have been minimised through the implementation of a multi-skilling training program, ensuring that we have a fully flexible workforce.
- The development of a site strategy has ensured that all departments are focused on the same ultimate goal.
Career Details
Previous role dates
Previous company name
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Responsibilities
Achievements
Education
- University of Wimbledon:
- BA (Hons) Business Studies degree : 2:1
- Eton College:
- 3 A Levels; 8 GCSE's
Interests
Sport:
Aerobics instructor, swimming, gym work, skiing, water-skiing.
General:
CV Preparation, Music, reading, good typing and computer skills, clean driving licence, good conversational French.